Tier 1/2 Community Moderator
The employer is hiring a Tier 1/2 Community Moderator based in Hyderabad, Telangana. This role involves moderating online community spaces across support tiers to maintain safe, engaging, and policy-compliant environments.
About the role
The employer is seeking a Tier 1/2 Community Moderator to join their team in Hyderabad, Telangana. This position is responsible for monitoring and moderating online community platforms, handling escalations across both Tier 1 and Tier 2 support levels, and ensuring that community interactions remain respectful, safe, and aligned with established guidelines.
The ideal candidate will be comfortable working in a fast-paced digital environment, reviewing user-generated content, responding to community reports, and escalating complex issues as required. Strong judgment, attention to detail, and clear written communication are essential to success in this role.
- Monitor community forums, posts, and interactions for policy compliance
- Handle Tier 1 and Tier 2 moderation queues and user escalations
- Enforce community guidelines consistently and fairly
- Collaborate with internal teams to flag and resolve sensitive issues
This is an on-site opportunity located in Hyderabad, Telangana, India. Candidates with prior experience in community management, content moderation, or online trust and safety roles are encouraged to apply.