Tier 1/2 Community Moderator
The employer is hiring a Tier 1/2 Community Moderator based in Hyderabad, Telangana. This role involves moderating online community spaces across multiple support tiers.
About the role
The employer is seeking a Tier 1/2 Community Moderator to join their team in Hyderabad, Telangana. This position is responsible for managing and moderating online community interactions at both the first and second tier of support and engagement.
The role requires handling community-related queries, enforcing community guidelines, and escalating issues as appropriate between Tier 1 and Tier 2 levels. The moderator will serve as a key point of contact for community members, ensuring a safe, respectful, and engaging environment.
- Monitor and moderate community forums, discussions, and user-generated content
- Respond to community queries and concerns at Tier 1 and Tier 2 levels
- Enforce community standards and guidelines consistently
- Escalate complex issues to the appropriate internal teams when necessary
This is an on-site opportunity based in Hyderabad, Telangana, suited to candidates with experience in community management or online moderation who are comfortable working across multiple tiers of user support.