Tier 1/2 Community Moderator
An opportunity for a Tier 1/2 Community Moderator based in Hyderabad, Telangana. The role involves moderating and managing online community interactions across platforms.
About the role
The employer is looking for a Tier 1/2 Community Moderator to join its team in Hyderabad, Telangana. This role sits within the content and community operations function and is responsible for maintaining safe, respectful, and engaging online spaces.
The successful candidate will handle community moderation tasks at both Tier 1 and Tier 2 levels, which typically involves reviewing user-generated content, enforcing community guidelines, escalating complex cases as appropriate, and responding to user queries or reports in a timely manner.
- Monitor and moderate community content in line with established policies
- Handle Tier 1 and Tier 2 escalations with accuracy and consistency
- Identify trends, flag emerging issues, and contribute to policy improvement
- Maintain detailed records of moderation actions and outcomes
Candidates with prior experience in content moderation, trust and safety, or community management are encouraged to apply. Strong communication skills and sound judgment in ambiguous situations are essential for success in this position.