Tier 1/2 Community Moderator
An employer in Hyderabad is hiring a Tier 1/2 Community Moderator to oversee and manage online community interactions. The role involves handling moderation tasks across support tiers to maintain a safe and engaging community environment.
About the role
The employer is looking for a Tier 1/2 Community Moderator to join their team based in Hyderabad, Telangana. This role is focused on moderating online community spaces and ensuring that community guidelines are upheld at both the first and second tier of moderation.
The selected candidate will be responsible for reviewing user-generated content, responding to community reports, escalating issues as appropriate, and helping maintain a positive and respectful environment for all members.
Key responsibilities expected of the role include:
- Monitoring community platforms and moderating content in line with established guidelines
- Handling Tier 1 and Tier 2 moderation queues, including escalations between tiers
- Engaging with community members professionally and constructively
- Identifying patterns of policy violations and reporting trends to relevant stakeholders
This is a hands-on moderation role suited to individuals with a keen eye for detail, strong communication skills, and a genuine interest in community management. Interested candidates are encouraged to apply through the official listing.