Tier 1/2 Community Moderator

The employer is seeking a Tier 1/2 Community Moderator to join their team in Hyderabad, Telangana. This position is responsible for managing and moderating online community spaces, handling user interactions, and ensuring community guidelines are upheld consistently across both Tier 1 and Tier 2 support levels.

The role requires a candidate who can effectively triage community issues, escalate complex matters when appropriate, and maintain a safe and respectful environment for all users. Strong communication skills and the ability to work across multiple moderation queues are essential to success in this position.

Key responsibilities may include:

• Monitoring and moderating user-generated content across community platforms
• Responding to and resolving Tier 1 and Tier 2 community queries and reports
• Enforcing community standards and platform policies
• Escalating issues that fall outside standard moderation scope
• Maintaining accurate records of moderation actions and outcomes

This is an on-site opportunity located in Hyderabad, Telangana, India. Interested candidates with a background in community management or content moderation are encouraged to apply.