Tier 1/2 Community Moderator
An opportunity to join a community moderation team at the Tier 1 and Tier 2 level, handling content review and community management responsibilities in a professional environment.
About the role
The employer is looking for a Tier 1/2 Community Moderator to join their team. This role involves moderating online community spaces, ensuring content adheres to platform guidelines, and maintaining a safe and respectful environment for users.
The selected candidate will be responsible for reviewing user-generated content, escalating issues as appropriate between Tier 1 and Tier 2 levels, and responding to community concerns in a timely and professional manner.
- Monitor and moderate community content across designated platforms
- Enforce community guidelines and policies consistently
- Escalate complex or sensitive cases to the appropriate team level
- Engage with community members to resolve concerns and maintain a positive environment
This position is suited for individuals with a keen eye for detail, strong communication skills, and a genuine interest in community management. Prior experience in content moderation or community support is an advantage.