Telecaller
A Telecaller is sought to join a fertility and reproductive healthcare centre in Lucknow, Uttar Pradesh. The role involves handling inbound and outbound calls to assist patients and support centre operations.
About the role
An IVF and fertility care centre based in Lucknow, Uttar Pradesh is looking to hire a Telecaller to support its patient communication and front-office functions. The successful candidate will serve as a primary point of contact for prospective and existing patients reaching out to the centre.
Key responsibilities include:
- Managing inbound and outbound patient calls in a professional and empathetic manner
- Providing accurate information about services, appointments, and centre procedures
- Maintaining call records and following up with patients as required
- Coordinating with internal teams to ensure smooth patient experience
This position is well suited to candidates who possess strong verbal communication skills, a patient-centric attitude, and the ability to handle sensitive healthcare-related conversations with care and discretion. Prior experience in a telecalling or customer service role, preferably in a healthcare setting, would be an advantage.