Telecaller
A Telecaller is sought to join a fertility and IVF centre in Lucknow, Uttar Pradesh. The role involves handling inbound and outbound calls to assist patients and support the centre's communication needs.
About the role
An IVF and fertility centre based in Lucknow, Uttar Pradesh is looking to hire a Telecaller to strengthen its patient communication team. The selected candidate will serve as a primary point of contact for prospective and existing patients reaching out to the centre.
The role centres on managing telephone interactions professionally, providing accurate information about services, and directing queries to the appropriate departments. Strong verbal communication skills and a patient, empathetic approach are essential for success in this position.
- Handle inbound and outbound patient calls
- Provide information about the centre's services and procedures
- Maintain records of calls and follow up as required
- Coordinate with internal teams to resolve patient queries
Candidates with prior experience in telecalling, customer service, or a healthcare environment are encouraged to apply. This is an opportunity to contribute meaningfully to a specialised medical centre serving patients across the region.