Telecaller
A Telecaller is required at an IVF centre based in Lucknow, Uttar Pradesh. The role involves handling inbound and outbound calls to assist prospective and existing patients.
About the role
An IVF centre in Lucknow, Uttar Pradesh is looking to hire a dedicated Telecaller to join its patient communication team. The selected candidate will serve as a primary point of contact between the centre and individuals seeking fertility-related healthcare services.
The role requires the candidate to manage both inbound and outbound calls professionally, address patient queries, schedule appointments, and follow up with leads in a timely and empathetic manner. Strong communication skills and a patient-centric approach are essential for success in this position.
- Handle inbound and outbound patient calls
- Provide accurate information about services offered
- Schedule and confirm appointments
- Maintain call records and follow-up logs
- Coordinate with the internal team to ensure smooth patient experience
This is a suitable opportunity for candidates with prior experience in telecalling, customer service, or a healthcare front-desk role who are looking to contribute to a meaningful healthcare environment in Lucknow.