Telecaller
A healthcare clinic in Lucknow is looking for a Telecaller to handle inbound and outbound calls, assist patients with inquiries, and support the front-office communication team.
About the role
A well-known IVF and fertility centre based in Lucknow, Uttar Pradesh, is seeking a motivated Telecaller to join its patient communication team. The role involves managing telephone interactions with prospective and existing patients in a professional and empathetic manner.
The selected candidate will be responsible for handling inbound and outbound calls, providing accurate information about the centre's services, scheduling appointments, and following up with leads to ensure a smooth patient experience.
Key Responsibilities:
- Make and receive calls to and from patients and prospects
- Provide information about available treatments and services
- Schedule and confirm patient appointments
- Maintain records of calls and patient interactions
- Follow up on inquiries and convert leads where applicable
This position is based in Lucknow, Uttar Pradesh and is suited to candidates with good communication skills, a patient-centric approach, and prior experience in a telecalling or customer-facing role, preferably in the healthcare sector.