Telecaller
A telecaller is sought to join a fertility care centre in Lucknow, Uttar Pradesh. The role involves handling inbound and outbound calls to assist prospective and existing patients.
About the role
An IVF and fertility centre based in Lucknow, Uttar Pradesh is looking to hire a Telecaller to support its patient communication team. The selected candidate will serve as a primary point of contact for individuals seeking information about fertility treatments and related services.
The role requires strong verbal communication skills and the ability to engage with patients in a professional, empathetic manner. Responsibilities will include managing inbound enquiries, making outbound calls, and maintaining accurate records of patient interactions.
Key responsibilities include:
- Handling inbound and outbound patient calls efficiently
- Providing accurate information about available services and procedures
- Scheduling appointments and following up with prospective patients
- Maintaining call logs and updating patient records as required
This is a full-time opportunity based in Lucknow. Candidates with prior experience in a telecalling or customer service role, preferably within a healthcare setting, are encouraged to apply.