Team Member - Customer Service
The employer is hiring a Team Member for its Customer Service function based in Thane, Maharashtra. This role involves supporting customer-facing operations and delivering service excellence.
About the role
The employer is looking for a motivated and customer-focused professional to join its Customer Service team in Thane, Maharashtra. The selected candidate will be responsible for handling customer queries, resolving issues, and ensuring a positive experience at every touchpoint.
Key responsibilities include:
- Responding to customer inquiries promptly and accurately
- Maintaining records of customer interactions and follow-ups
- Coordinating with internal teams to resolve escalations efficiently
- Upholding service quality standards in line with organisational guidelines
The ideal candidate should possess strong communication skills, a problem-solving mindset, and the ability to work effectively in a team environment. Prior experience in a customer service role within the financial services sector will be an advantage.