Team Member – Customer Service
The employer is looking for a Customer Service Team Member to join their operations in Thane, Maharashtra. The role involves supporting customer-facing service functions within a leading financial services organisation.
About the role
The employer is seeking a dedicated Team Member – Customer Service to be based at their Thane, Maharashtra office. This position sits within the customer service function and is suited to candidates who are passionate about delivering high-quality support to clients.
The successful candidate will be responsible for handling customer queries, resolving service-related issues, and ensuring a smooth and satisfactory experience for every customer interaction. The role requires strong communication skills and a proactive, solution-oriented approach.
- Respond to and resolve customer queries in a timely and professional manner
- Maintain accurate records of customer interactions and follow-ups
- Collaborate with internal teams to address escalated concerns
- Uphold service quality standards in every customer touchpoint
This is an opportunity to build a career within a well-established financial services group. Candidates with prior experience in customer service roles are encouraged to apply.