Team Member – Customer Service
The employer is hiring a Team Member for its Customer Service function based in Thane, Maharashtra. This role involves supporting customers and contributing to service delivery operations.
About the role
The employer is looking for a motivated individual to join its Customer Service team at the Thane location in Maharashtra. The selected candidate will be responsible for handling customer interactions and ensuring a high standard of service is maintained consistently.
Key responsibilities for this role include:
- Responding to customer queries and resolving issues in a timely and professional manner
- Maintaining accurate records of customer interactions and follow-ups
- Coordinating with internal teams to ensure smooth resolution of escalations
- Upholding service quality standards in line with organisational guidelines
This is a suitable opportunity for candidates who have a background in customer service or client-facing roles and are looking to grow within a structured financial services environment. Strong communication skills and a customer-first attitude are essential for success in this position.