Team Lead - Customer Service
A leading global services organisation is seeking an experienced Team Lead for its Customer Service division based in the Greater Lucknow area. The role involves guiding a customer support team to deliver high-quality service outcomes.
About the role
The employer is looking for a motivated and experienced Team Lead – Customer Service to join its operations in the Greater Lucknow area. This is an opportunity to take on a leadership role within a globally oriented services environment.
The successful candidate will be responsible for overseeing day-to-day customer service operations, mentoring team members, and ensuring that service standards are consistently met. A strong background in customer support and prior experience in a team leadership capacity are expected.
- Lead and manage a customer service team to achieve performance targets
- Monitor team productivity and provide regular coaching and feedback
- Handle escalated customer queries and ensure timely resolution
- Collaborate with cross-functional teams to improve service delivery processes
This position is suited to professionals who combine strong interpersonal skills with a results-driven approach and a genuine commitment to customer satisfaction.