Support Sales

Support Sales Executive – India

We are looking for a driven and customer-focused Support Sales Executive to join our growing team in India. In this role, you will serve as the critical bridge between our existing customer base and our broader sales organisation, ensuring clients receive timely assistance while identifying opportunities to expand their engagement with our products and services. You will work closely with both the customer support and sales teams to deliver a seamless experience that builds long-term loyalty.

This position demands a unique combination of empathy, product knowledge, and commercial awareness. You will handle inbound queries, resolve post-sale concerns, and proactively recommend relevant upgrades, add-ons, or service packages that genuinely address customer needs. Your ability to listen carefully and respond with tailored solutions will directly impact customer retention and revenue growth.

If you thrive in a fast-paced environment, enjoy building relationships over the phone and through digital channels, and have a passion for turning support interactions into meaningful sales conversations, this is the ideal opportunity for you. Experience in the Indian B2B or B2C market is highly valued, and fluency in English along with a regional language will be a strong advantage.

Key Responsibilities

• Handle inbound customer calls, emails, and chat queries related to post-purchase support, billing, and product usage with professionalism and efficiency.
• Identify upselling and cross-selling opportunities during support interactions and convert them into confirmed sales or renewals.
• Maintain accurate and up-to-date records of all customer interactions, issues, and resolutions within the CRM system.
• Collaborate with the field sales team to hand off qualified leads and ensure smooth transitions for high-value accounts.
• Follow up proactively with customers post-resolution to ensure satisfaction and explore further business requirements.
• Meet and exceed monthly targets for customer satisfaction scores (CSAT), first-call resolution rates, and support-driven revenue contributions.
• Educate customers on product features, service plans, and promotional offers relevant to their business needs.
• Escalate complex technical or commercial issues to appropriate internal teams while maintaining ownership of the customer relationship.

Requirements

• Bachelor's degree in Business Administration, Commerce, or a related field.
• 1–3 years of experience in a support sales, inside sales, or customer service role, preferably within the SaaS, FMCG, telecom, or financial services sector in India.
• Demonstrated ability to meet sales targets within a support or service environment.
• Proficiency in CRM tools such as Salesforce, Zoho CRM, or Freshdesk.
• Excellent verbal and written communication skills in English; proficiency in Hindi or a regional language is a strong plus.
• Strong problem-solving skills with the ability to handle objections calmly and constructively.
• Comfortable working in rotational shifts, including occasional weekend availability.

Benefits

• Competitive fixed salary with performance-linked incentives and quarterly bonuses tied to sales and support KPIs.
• Comprehensive health insurance coverage for you and your immediate family, including medical, dental, and vision.
• Structured onboarding programme and ongoing product and sales training to accelerate your career growth.
• Flexible hybrid work model available for eligible locations across major Indian cities including Bengaluru, Mumbai, Hyderabad, and Delhi NCR.
• Paid leaves including casual, sick, and earned leave as per Indian labour law, along with national and festival holidays.