Support Sales

Support Sales Executive – India

We are looking for a dynamic and results-driven Support Sales Executive to join our growing team in India. In this role, you will serve as the critical bridge between our technical support operations and our sales function, helping customers understand the full value of our products and services while resolving their concerns efficiently. You will work closely with both the customer success and business development teams to drive revenue through upselling, cross-selling, and renewal opportunities.

This is an exciting opportunity for individuals who thrive in a customer-facing environment and possess a strong blend of interpersonal and problem-solving skills. You will handle inbound queries, proactively reach out to existing customers, and identify opportunities to expand account value — all while ensuring a seamless and satisfying customer experience. A background in both support and sales will be a significant advantage in this role.

The ideal candidate is self-motivated, target-oriented, and comfortable working in a fast-paced environment. You should be passionate about building long-term customer relationships and have a genuine interest in understanding client needs to offer tailored solutions. Prior experience working in SaaS, BFSI, telecom, or e-commerce sectors will be considered a strong plus.

Key Responsibilities

• Handle inbound customer support queries via phone, email, and chat while identifying and acting on sales opportunities within each interaction.
• Proactively engage with existing customers to promote product upgrades, add-ons, and service renewals to meet monthly and quarterly revenue targets.
• Collaborate with the sales team to hand off qualified leads and ensure smooth transitions from support conversations to the sales pipeline.
• Maintain accurate and up-to-date records of all customer interactions, issues, and sales activities in the CRM system (Salesforce, Zoho, or similar).
• Conduct follow-up calls and emails to ensure customer satisfaction post-resolution and explore further business opportunities.
• Prepare and present product demonstrations or solution briefs to clients when required, tailored to their specific business needs.
• Meet and exceed defined KPIs including conversion rate, customer satisfaction score (CSAT), average handling time, and upsell revenue.
• Coordinate with internal teams including product, technical support, and finance to resolve escalated issues and close deals effectively.

Requirements

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• 2–4 years of experience in a support sales, inside sales, or customer success role, preferably within the Indian market.
• Excellent verbal and written communication skills in English and at least one regional Indian language (Hindi, Tamil, Telugu, etc.).
• Strong understanding of CRM tools and the ability to manage a healthy sales pipeline independently.
• Demonstrated ability to meet sales targets while maintaining high levels of customer satisfaction.
• Ability to multitask, prioritise effectively, and work under pressure in a target-driven environment.
• Familiarity with B2B or B2C sales cycles and a consultative approach to selling.

Benefits

• Competitive base salary with attractive performance-based incentives and quarterly bonuses.
• Comprehensive health insurance coverage for employees and immediate family members.
• Structured learning and development programmes, including sales training and certification support.
• Flexible working arrangements with hybrid work options available across major Indian cities.
• Clear career progression pathways into senior sales, account management, or customer success leadership roles.