Sr. Customer Service Executive – Network Operations & Support
A senior customer service role focused on network operations and support, responsible for managing client relationships and ensuring seamless network service delivery.
About the role
The employer is seeking an experienced Senior Customer Service Executive to join its Network Operations & Support team. This role is suited to a professional with a strong background in customer service within a network or telecommunications environment.
The successful candidate will be responsible for handling escalated customer queries, coordinating with internal technical teams, and ensuring timely resolution of network-related issues. A key focus of the role is maintaining high levels of client satisfaction through proactive communication and efficient problem management.
- Manage and resolve customer issues related to network operations and support
- Act as a point of escalation for complex or unresolved service queries
- Collaborate with cross-functional teams to ensure service continuity
- Monitor service performance and contribute to continuous improvement initiatives
This is an opportunity to work within a dynamic operations environment, contributing to the delivery of reliable network services to enterprise clients.