Sr. Customer Service Executive – Network Operations & Support
A Senior Customer Service Executive is sought for a Network Operations & Support role, responsible for managing and resolving network-related customer issues and ensuring high service standards.
About the role
The employer is looking for a Senior Customer Service Executive to join its Network Operations & Support team. The role centres on delivering consistent, high-quality support to customers experiencing network-related issues and ensuring timely resolution in line with service commitments.
The successful candidate will be expected to handle escalated customer queries, coordinate with internal network operations teams, and act as a reliable point of contact for clients requiring technical assistance. Strong communication skills and a customer-first approach are essential to this position.
Key responsibilities are likely to include:
- Managing and resolving customer issues related to network operations and support
- Coordinating with cross-functional teams to ensure prompt fault resolution
- Maintaining accurate records of incidents, escalations, and resolutions
- Upholding service-level agreements and contributing to continuous improvement initiatives
Candidates with prior experience in network operations, customer service, or a related technical support function are encouraged to apply. This is a senior-level position requiring demonstrated expertise and the ability to work effectively under pressure.