Sr. Customer Service Executive – Network Operations & Support
A Senior Customer Service Executive is sought for the Network Operations & Support function, based in Pune Division, Maharashtra. The role focuses on delivering high-quality network support and customer service.
About the role
The employer is looking for an experienced Senior Customer Service Executive to join its Network Operations & Support team in Pune Division, Maharashtra. This position is suited to a professional with a strong background in network operations and a commitment to excellent customer service delivery.
The successful candidate will be responsible for managing and resolving customer queries related to network services, ensuring timely escalation and resolution of issues, and maintaining high standards of service quality. Coordination with internal technical teams to support seamless network operations will be a key part of the role.
- Handle customer interactions related to network operations and support
- Monitor, track, and follow up on open issues to ensure prompt resolution
- Collaborate with cross-functional teams to address technical and service-related concerns
- Maintain accurate records of customer interactions and service tickets
Candidates with prior experience in a customer-facing network support role and strong communication skills are encouraged to apply. This is an opportunity to be part of a dynamic operations team within a leading organisation in the telecommunications sector.