Sr. Customer Service Executive – Network Operations & Support
A Senior Customer Service Executive is sought for a Network Operations & Support role based in Pune Division, Maharashtra. The position involves managing customer service functions within a network operations environment.
About the role
This opening is for a Senior Customer Service Executive specialising in Network Operations & Support, based in Pune Division, Maharashtra, India. The role sits within a customer-facing operations function and requires a professional capable of handling network-related service queries and support activities.
The successful candidate will be expected to manage and resolve customer issues related to network operations, ensuring service continuity and high levels of customer satisfaction. Strong communication skills and a sound understanding of network support processes are essential for this position.
Key responsibilities and requirements include:
- Managing customer service interactions related to network operations and support
- Coordinating with internal teams to resolve network-related service issues
- Maintaining accurate records of customer interactions and resolutions
- Ensuring adherence to service-level agreements and quality standards
This is a senior-level role suited to candidates with relevant experience in customer service within a network or telecommunications environment. Interested applicants based in or willing to relocate to Pune Division, Maharashtra are encouraged to apply.