Sr. Customer Service Executive – Network Operations & Support
A senior customer service role focused on network operations and support, based in Pune, Maharashtra. The position involves managing client interactions and ensuring smooth network support delivery.
About the role
This is a senior-level position within the Network Operations and Support function, based in Pune, Maharashtra. The role sits at the intersection of customer service and technical network support, requiring the successful candidate to manage and resolve client queries related to network services.
The Sr. Customer Service Executive will be responsible for ensuring high levels of customer satisfaction by coordinating with internal teams to address network-related issues in a timely and effective manner. Strong communication skills and a solid understanding of network operations are central to the role.
Candidates interested in this opportunity should have relevant experience in customer service within a telecom or network services environment. The ability to handle escalations, track service requests, and maintain accurate records will be key expectations of the role.