Sr. Customer Service Executive – Network Operations & Support
The employer is seeking a Senior Customer Service Executive to support Network Operations in Pune, Maharashtra. This role focuses on delivering high-quality customer service within a network support environment.
About the role
The employer is looking for an experienced Senior Customer Service Executive to join its Network Operations & Support team based in Pune, Maharashtra. The successful candidate will play a key role in ensuring seamless customer experiences within a technical network support setting.
This position requires a professional who can manage customer interactions effectively, resolve network-related issues in a timely manner, and coordinate with internal teams to maintain service quality standards. Strong communication skills and a customer-first approach are essential to succeed in this role.
- Handle customer queries and escalations related to network operations and support
- Coordinate with technical teams to ensure prompt resolution of service issues
- Monitor and maintain service quality in line with established standards
- Maintain accurate records of customer interactions and resolutions
This is an opportunity for a motivated customer service professional with a background in network operations to take on a senior role and contribute meaningfully to a dynamic support function.