Sr. Customer Service Executive – Network Operations & Support
A Senior Customer Service Executive is sought for the Network Operations & Support function, based in Pune Division, Maharashtra. The role focuses on delivering high-quality network support and customer service excellence.
About the role
The employer is looking for an experienced Senior Customer Service Executive to join its Network Operations & Support team in Pune Division, Maharashtra. This position is suited to a professional with a strong background in network operations and a demonstrated ability to manage customer service responsibilities at a senior level.
The successful candidate will be expected to handle escalated customer queries, coordinate with internal network teams to resolve issues promptly, and ensure service levels are consistently maintained. A proactive approach to problem-solving and clear communication with stakeholders will be key to success in this role.
- Manage and resolve customer issues related to network operations and support
- Coordinate with cross-functional teams to ensure timely resolution of service requests
- Monitor network performance and escalate issues as required
- Maintain accurate records of customer interactions and resolutions
Candidates with prior experience in a customer-facing network support role and the ability to thrive in a fast-paced environment are encouraged to apply.