Services Support Associate I - Talent Processes and Business Support - Talent Services - Learning Operations

About the Role

We are seeking a dedicated and detail-oriented Services Support Associate I to join our Talent Processes and Business Support team within Talent Services – Learning Operations, based in India. In this role, you will serve as a foundational contributor to the delivery of high-quality learning and talent support services across the organization. You will work closely with cross-functional teams to ensure seamless execution of learning operations processes, providing timely and accurate support to employees, managers, and HR stakeholders. This is an excellent opportunity for individuals looking to build a meaningful career in HR operations and talent services within a dynamic, fast-paced global environment.

Key Responsibilities

• Provide first-level support for learning operations inquiries, including course enrollments, completions, system access, and training records management within the Learning Management System (LMS).
• Process and fulfill service requests related to talent and learning processes accurately and within defined Service Level Agreements (SLAs), ensuring a high standard of customer satisfaction.
• Maintain and update employee learning data, ensuring data integrity and compliance with organizational policies and audit requirements.
• Collaborate with Learning Operations team members and HR Business Partners to coordinate scheduling, logistics, and communication for training programs and talent initiatives.
• Identify, escalate, and help resolve operational issues or process gaps, contributing to continuous improvement efforts within the team.
• Generate and distribute standard reports on learning activity, completion rates, and operational metrics to support business decision-making.
• Support the documentation and maintenance of standard operating procedures (SOPs), knowledge base articles, and process guides to ensure consistency in service delivery.
• Participate in team meetings, training sessions, and project initiatives to enhance knowledge, skills, and overall team performance.

Requirements

• Education: Bachelor's degree in Human Resources, Business Administration, Commerce, or a related field from a recognized institution.
• Experience: 0–2 years of experience in HR operations, shared services, learning administration, or a related support function; freshers with strong academic backgrounds are encouraged to apply.
• Familiarity with Learning Management Systems (such as Workday, SAP SuccessFactors, Cornerstone, or similar platforms) is preferred.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook, with the ability to manage and analyze data effectively.
• Strong written and verbal communication skills in English, with the ability to interact professionally with stakeholders at all levels of the organization.
• Demonstrated ability to manage multiple tasks simultaneously, prioritize workload efficiently, and meet deadlines in a high-volume environment.
• High attention to detail, a customer-first mindset, and a proactive approach to problem-solving and process improvement.

Benefits

• Competitive Compensation: Attractive salary package benchmarked to industry standards, with performance-based incentives and annual review cycles.
• Learning and Development: Access to robust internal training programs, professional certifications, and career development pathways to support your long-term growth.
• Health and Wellness: Comprehensive medical, dental, and vision insurance coverage for employees and eligible dependents, along with employee wellness programs.
• Work-Life Balance: Flexible working arrangements including hybrid work options, generous paid time off, and company-observed holidays.
• Inclusive Culture: Be part of a diverse, collaborative, and inclusive workplace that values every individual's contribution and fosters a sense of belonging.