Service Coordinator
A digital shop in Punalur, Kerala is seeking a Service Coordinator to manage and streamline service operations. The role involves coordinating between customers and technical teams to ensure smooth service delivery.
About the role
A digital retail establishment based in Punalur, Kerala is looking to hire a Service Coordinator to join their team. The successful candidate will play a central role in managing day-to-day service workflows and ensuring customer satisfaction.
The Service Coordinator will be responsible for acting as a liaison between customers and the technical or service teams, tracking service requests, and ensuring timely resolution of issues. Strong organisational and communication skills are essential for this role.
- Coordinate and follow up on service requests from initiation to completion
- Communicate effectively with customers regarding service status and updates
- Maintain accurate records of service activities and outcomes
- Support the internal team in scheduling and prioritising tasks
This is an opportunity to work within a dynamic digital retail environment in Punalur. Candidates with prior experience in service coordination or a customer-facing role are encouraged to apply.