Service Coordinator

A digital retail establishment based in Punalur, Kerala is looking to hire a dedicated Service Coordinator to join its team. The role involves overseeing day-to-day service activities and acting as a key point of contact between customers and internal departments.

The ideal candidate will be responsible for coordinating service requests, tracking job progress, and ensuring timely resolution of customer issues. Strong organisational and communication skills are essential to succeed in this position.

• Coordinate and manage incoming service requests efficiently
• Liaise between customers and the technical/service team
• Track and follow up on pending service jobs to ensure timely completion
• Maintain accurate records of service activities and customer interactions

This is an opportunity to be part of a growing digital retail environment in Punalur, where the candidate can contribute meaningfully to customer satisfaction and operational efficiency.