Senior Territory Service Representative
A senior field-facing role responsible for managing and growing service delivery within an assigned territory, ensuring customer satisfaction and operational excellence for a leading logistics and express delivery organisation.
About the role
The Senior Territory Service Representative is a customer-facing, field-based position focused on managing service operations and client relationships within a defined geographic territory. The role requires a proactive professional who can independently handle territory-level responsibilities while contributing to broader organisational goals.
Key responsibilities include:
- Territory Management: Overseeing day-to-day service delivery and client interactions across the assigned territory.
- Customer Relationship Management: Building and maintaining strong relationships with existing clients while identifying opportunities to expand the customer base.
- Service Quality: Monitoring and ensuring consistent, high-quality service standards in line with company guidelines.
- Coordination: Liaising with internal teams to resolve service issues promptly and efficiently.
The ideal candidate will have prior experience in a territory management, field sales, or service representative role, preferably within the logistics, courier, or express delivery industry. Strong communication skills, a customer-first mindset, and the ability to work independently in a field environment are essential for success in this position.