Senior Territory Service Representative
A senior field-facing role responsible for managing service delivery and client relationships across an assigned territory. The position requires strong customer engagement and operational coordination skills.
About the role
The Senior Territory Service Representative is a field-based role focused on managing and growing service operations within a defined geographic territory. The incumbent will serve as the primary point of contact for customers and partners in the region, ensuring high standards of service delivery and client satisfaction.
Key responsibilities include:
- Territory Management: Overseeing day-to-day service operations and customer interactions across the assigned territory.
- Client Relationship Management: Building and maintaining strong relationships with existing clients while identifying opportunities to expand the customer base.
- Service Quality: Monitoring and ensuring consistent delivery of services in line with organisational standards and customer expectations.
- Coordination: Working closely with internal teams to resolve service issues, escalate concerns, and ensure timely resolution for customers.
The ideal candidate will have demonstrated experience in a territory or field service role, strong interpersonal and communication skills, and the ability to work independently while managing multiple priorities in a fast-paced environment.