Senior Territory Service Representative
A senior field-facing role responsible for managing service delivery and client relationships across an assigned territory within the logistics and express courier sector.
About the role
The Senior Territory Service Representative is a customer-facing, field-based position focused on maintaining and growing service quality across a defined geographic territory. The role sits within the operations and service delivery function of a leading express logistics organisation.
The primary responsibility involves ensuring smooth end-to-end service execution for business clients within the territory, addressing escalations, and building strong working relationships with key accounts. The representative acts as the principal point of contact between the company and its customers on the ground.
The senior designation indicates an expectation of independent problem-solving, mentoring junior team members where applicable, and taking ownership of territory-level performance metrics. The candidate will be expected to coordinate closely with internal operations, sales, and customer service teams.
- Manage service delivery and client relationships across the assigned territory
- Address and resolve customer escalations in a timely manner
- Monitor territory performance and report on key service metrics
- Collaborate with cross-functional teams to improve service standards