Senior Customer Success Manager
A Senior Customer Success Manager is sought to join a leading professional networking platform, based in the Mumbai Metropolitan Region, driving client success and long-term value.
About the role
This role is for a Senior Customer Success Manager based in the Mumbai Metropolitan Region, with a leading professional networking and career development platform. The position focuses on managing and nurturing relationships with key clients to ensure they derive maximum value from the platform's products and services.
The successful candidate will be responsible for onboarding clients, understanding their business objectives, and proactively guiding them toward measurable outcomes. Building trusted partnerships and acting as a strategic advisor will be central to this role.
- Manage a portfolio of enterprise or mid-market client accounts
- Drive product adoption, retention, and renewal outcomes
- Collaborate cross-functionally with sales, product, and support teams
- Identify growth and upsell opportunities within existing accounts
- Serve as the primary point of contact for escalations and strategic planning
Candidates with a strong background in customer success, account management, or client services — particularly within SaaS or technology environments — are encouraged to apply. Excellent communication, analytical thinking, and a client-first mindset are essential for success in this position.