Senior Customer Success Manager
A Senior Customer Success Manager role is open in the Mumbai Metropolitan Region, focused on driving client engagement, retention, and long-term value for enterprise customers.
About the role
This is a senior-level opportunity for an experienced customer success professional based in the Mumbai Metropolitan Region. The role is centered on building and nurturing strong relationships with enterprise clients, ensuring they derive maximum value from the platform and services offered.
The successful candidate will be expected to act as a trusted advisor to key accounts, proactively identifying opportunities to deepen engagement, address challenges, and support customers through their journey. A strategic mindset combined with hands-on account management skills will be essential.
Key responsibilities typically associated with this role include:
- Managing a portfolio of enterprise or strategic accounts end-to-end
- Driving customer retention, satisfaction, and renewal outcomes
- Collaborating cross-functionally with sales, product, and support teams
- Developing success plans aligned with client business objectives
- Serving as the primary point of contact for escalations and executive relationships
Candidates with a proven track record in customer success, account management, or a related client-facing role — particularly within a technology or SaaS environment — are encouraged to apply.