Reservation Coordinator
A hospitality professional is sought to manage guest reservations and coordinate booking operations, ensuring a seamless experience for every visitor.
About the role
The Reservation Coordinator plays a key role in the front-end hospitality operations, serving as the primary point of contact for guests seeking to make, modify, or cancel bookings. This position requires a detail-oriented individual who can manage multiple reservations simultaneously while maintaining a high standard of guest service.
In this role, the selected candidate will be responsible for processing reservation requests accurately, communicating room availability and rates, and coordinating with relevant internal departments to fulfil guest requirements. Strong communication skills and a customer-first approach are essential to success in this position.
- Handle inbound reservation enquiries via phone, email, and online channels
- Maintain accurate records of bookings, cancellations, and modifications
- Coordinate with front office and housekeeping teams to align on guest requirements
- Provide guests with relevant information regarding facilities and services
- Support the reservations team in achieving occupancy and revenue targets
This is an excellent opportunity for a hospitality professional looking to build or advance a career within a well-regarded hotel environment. Candidates with prior experience in reservations or front office operations are encouraged to apply.