Reservation Coordinator
A hospitality professional is sought to manage and coordinate guest reservations, ensuring seamless booking experiences and high service standards at a leading hotel property.
About the role
The employer is looking for a detail-oriented and guest-focused Reservation Coordinator to join their team in Jabalpur, Madhya Pradesh. This role sits at the heart of the hotel's guest experience, responsible for handling room bookings and reservation-related communications with professionalism and efficiency.
The selected candidate will be expected to manage incoming reservation requests across multiple channels, maintain accurate booking records, and coordinate closely with front office and other operational departments to ensure a smooth guest journey from inquiry to check-in.
- Process and confirm room reservations accurately and in a timely manner
- Respond to guest inquiries via phone, email, and online platforms
- Maintain up-to-date records of bookings, cancellations, and modifications
- Coordinate with relevant departments to fulfill special guest requests
- Support revenue management efforts by providing accurate availability information
Candidates with prior experience in hotel reservations or front office operations, strong communication skills, and a commitment to delivering excellent guest service are encouraged to apply for this opportunity.