Renewal Calling Executive – No Sales, No Targets
A leading health insurance company is hiring a Renewal Calling Executive in Mumbai. This non-sales role focuses purely on customer follow-ups for policy renewals, with no sales targets involved.
About the role
A prominent health and allied insurance company is looking for a Renewal Calling Executive to join its team in Mumbai, Maharashtra. This is a customer-facing, non-sales position designed for individuals who enjoy meaningful conversations and delivering a positive customer experience.
The primary responsibility of this role is to contact existing policyholders and remind or assist them with renewing their insurance policies. There are no sales targets and no pressure to upsell or cross-sell products — the focus is entirely on retention and customer service.
- Conduct outbound renewal reminder calls to existing customers
- Assist policyholders with queries related to their renewal process
- Maintain accurate records of call outcomes and customer interactions
- Coordinate with internal teams to ensure smooth policy renewal processing
This opportunity is well suited to candidates who are comfortable communicating over the phone, have a patient and professional demeanour, and are looking for a stable, target-free work environment within the insurance sector.