Renewal Calling Executive – No Sales, No Targets
A Renewal Calling Executive role focused purely on customer follow-up for policy renewals — with no sales pressure and no individual targets attached to the position.
About the role
The employer is looking for a Renewal Calling Executive based in Mumbai, Maharashtra. This is a customer-facing telephonic role centred on following up with existing policyholders regarding their upcoming or lapsed policy renewals.
Unlike typical insurance sales roles, this position carries no sales obligations and no individual targets. The primary responsibility is to connect with customers, remind them of renewal timelines, and assist them through the renewal process in a supportive, service-oriented manner.
- Conduct outbound renewal reminder calls to existing customers
- Assist policyholders with queries related to their renewal process
- Maintain accurate call records and follow-up logs
- Coordinate internally to ensure smooth policy continuation for customers
This role suits candidates who are comfortable communicating over the phone, have a patient and helpful disposition, and are looking for a stable, process-driven position within the insurance sector — without the pressure of a sales environment.