Renewal Calling Executive – No Sales
A customer-facing role focused exclusively on policy renewal follow-ups via outbound calls, with no sales targets involved. Based in Mumbai, Maharashtra.
About the role
This position is dedicated to policy renewal calling — reaching out to existing customers to remind and assist them in renewing their insurance policies. The role carries no sales responsibility, making it well-suited for candidates who are comfortable with telephonic communication but prefer a non-sales environment.
The primary responsibility involves making outbound calls to policyholders whose renewals are due, providing relevant information, and ensuring a smooth renewal experience. Strong communication skills and a customer-first approach are essential to succeed in this role.
- Conduct outbound renewal reminder calls to existing policyholders
- Address basic customer queries related to policy renewal
- Maintain accurate call records and follow-up schedules
- Coordinate with internal teams to resolve renewal-related issues
This is a purely service-oriented calling role with no sales targets or upselling requirements. Candidates with prior experience in customer service, tele-calling, or insurance operations are encouraged to apply.