Renewal Calling Executive – No Sales
This role focuses exclusively on renewal follow-up calls for existing insurance policyholders — no sales or new business acquisition involved. The position is based in Mumbai, Maharashtra.
About the role
The employer is looking for a Renewal Calling Executive to manage outbound communication with existing policyholders regarding their upcoming or due policy renewals. This is strictly a renewal follow-up role with no sales targets or new business responsibilities.
The primary responsibility involves making calls to existing customers to remind and assist them with renewing their current insurance policies. The role requires clear communication, a customer-friendly approach, and the ability to handle a high volume of calls efficiently.
- Conduct outbound renewal reminder calls to existing policyholders
- Assist customers with queries related to their policy renewals
- Maintain accurate records of call outcomes and follow-ups
- Coordinate with internal teams as required to resolve customer concerns
This opportunity is well suited for candidates who are comfortable with telephonic communication and are looking for a stable, process-oriented role without the pressure of sales targets.