Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing and improving product support operations for one of India's leading digital payments platforms.
About the role
Google is seeking a Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits within Google's payments division and is responsible for overseeing support functions tied directly to the Google Pay product in the Indian market.
The role involves working closely with cross-functional teams to identify support gaps, drive resolution processes, and ensure a high-quality experience for Google Pay users across India. The ideal candidate will bring a strong understanding of product support frameworks and the ability to operate effectively within a fast-paced, large-scale consumer technology environment.
Key responsibilities and expectations include:
- Managing end-to-end product support operations for Google Pay India
- Collaborating with product, engineering, and operations teams to resolve user-facing issues
- Analysing support trends and translating insights into actionable improvements
- Leading and coordinating support initiatives to enhance overall product reliability and user satisfaction
This is an opportunity to contribute meaningfully to a widely used digital payments platform while working within one of the world's leading technology organisations.