Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on overseeing product support operations for one of India's leading digital payments platforms.
About the role
The employer is seeking a Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, requiring the successful candidate to manage and improve support operations for a large-scale consumer payments product.
The role involves collaborating closely with product, engineering, and operations teams to identify support trends, resolve escalations, and drive systemic improvements that enhance the end-user experience on Google Pay India.
- Manage day-to-day product support operations for Google Pay India
- Partner with cross-functional teams including product and engineering to resolve issues
- Analyse support data to surface insights and recommend product or process improvements
- Own escalation management and ensure timely resolution of critical user issues
This is an opportunity to work on a high-impact payments product that serves millions of users across India, within a globally recognised technology organisation.