Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing and improving product support operations for one of India's leading digital payments platforms.
About the role
The employer is seeking a Product Support Manager for Google Pay India to join its team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, with a focus on ensuring that support operations for Google Pay's India business run smoothly and effectively.
In this role, the selected candidate will be responsible for overseeing product support strategies, identifying pain points in the user journey, and working cross-functionally with product, engineering, and operations teams to drive resolution and continuous improvement.
- Manage end-to-end product support operations for Google Pay India
- Collaborate with product and engineering teams to address user-facing issues
- Analyse support trends and translate insights into actionable improvements
- Drive initiatives that enhance the overall customer support experience
This is an opportunity to work on a high-impact payments product that serves millions of users across India, within a globally recognised technology organisation.