Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing and improving product support operations for one of India's leading digital payments platforms.
About the role
The employer is seeking a Product Support Manager for Google Pay India to join its team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, with a focus on ensuring seamless support delivery for Google Pay users across India.
The successful candidate will be responsible for overseeing product support functions, identifying pain points in the user journey, and collaborating with cross-functional teams to drive resolution and continuous improvement. A strong understanding of digital payments and support operations is essential to succeed in this role.
- Manage end-to-end product support operations for Google Pay India
- Partner with product, engineering, and operations teams to resolve user issues at scale
- Analyse support trends and translate insights into actionable product or process improvements
- Drive quality, efficiency, and customer satisfaction across support channels
This is an opportunity to contribute to a high-impact product used by millions of Indians daily, working within a globally recognised technology organisation committed to innovation in the fintech space.