Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing and improving product support operations for one of India's leading digital payments platforms.
About the role
Google is seeking an experienced Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, with a focus on ensuring users and partners receive effective, high-quality support.
The successful candidate will be responsible for overseeing support strategies, identifying product pain points through support data, and collaborating cross-functionally with product, engineering, and operations teams to drive continuous improvements.
- Manage end-to-end product support operations for Google Pay India
- Analyse support trends and user feedback to surface actionable product insights
- Partner with internal teams to resolve systemic issues and improve user experience
- Define and track key support metrics and performance indicators
This is an opportunity to play a meaningful role in shaping the support experience for millions of Google Pay users across India, working within a globally recognised technology organisation.