Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing product support operations for one of India's leading digital payments platforms.
About the role
The employer is seeking a Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, requiring the successful candidate to oversee support strategies for a large-scale consumer payments product.
In this role, the individual will be responsible for driving support quality, identifying product pain points through user feedback, and collaborating cross-functionally with product, engineering, and operations teams to resolve issues at scale.
- Manage end-to-end product support operations for Google Pay India
- Analyse support trends and translate insights into actionable product improvements
- Collaborate with internal stakeholders across product, engineering, and customer operations
- Define and monitor key support metrics to ensure a high-quality user experience
This is an opportunity to work within a globally recognised technology organisation on a product that serves millions of users across India. Candidates with a background in product support management, payments, or fintech operations are encouraged to apply.