Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on overseeing product support operations for one of India's leading digital payments platforms.
About the role
The employer is seeking a Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, with responsibility for managing and improving support operations for a widely used digital payments product.
The successful candidate will work closely with cross-functional teams to identify support pain points, drive resolution strategies, and ensure a high-quality experience for Google Pay users across India. A strong understanding of product ecosystems and support workflows is essential to succeed in this role.
Key responsibilities and expectations include:
- Managing end-to-end product support operations for Google Pay India
- Collaborating with product, engineering, and operations teams to resolve user issues at scale
- Analysing support trends and translating insights into actionable product or process improvements
- Leading and developing a support team to meet quality and efficiency benchmarks
This is an opportunity to contribute meaningfully to the growth of digital payments in India within a globally recognised technology organisation. Candidates with a background in product support management, fintech, or consumer technology are encouraged to apply.