Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing and improving product support operations for one of India's leading digital payments platforms.
About the role
Google is seeking an experienced Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, requiring the successful candidate to oversee support strategies and ensure users receive timely, effective assistance.
In this role, the individual will be responsible for driving support quality, identifying recurring product issues, and working cross-functionally with engineering, product, and operations teams to resolve them at scale. A strong understanding of digital payments and consumer-facing products is essential.
- Manage end-to-end product support operations for Google Pay India
- Collaborate with product and engineering teams to surface and resolve user-impacting issues
- Define and track key support metrics to measure effectiveness and drive continuous improvement
- Lead and develop a support team, fostering a culture of accountability and user empathy
This is an opportunity to contribute meaningfully to a widely used financial product that serves millions of users across India. Candidates with a background in product support management, fintech, or related domains are encouraged to apply.