Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing and improving product support operations for one of India's leading digital payments platforms.
About the role
Google is seeking an experienced Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position plays a key role in overseeing support functions for Google Pay's product ecosystem within the Indian market.
The successful candidate will be responsible for driving product support strategy, ensuring high-quality user experiences, and collaborating cross-functionally with product, engineering, and operations teams to resolve issues and improve support processes at scale.
- Manage end-to-end product support operations for Google Pay India
- Identify trends in user issues and work with relevant teams to address root causes
- Develop and refine support workflows, tools, and escalation processes
- Collaborate with product and engineering stakeholders to advocate for user needs
This is an opportunity to work within a globally recognised organisation on a payments product that serves millions of users across India, contributing directly to the quality and reliability of the customer experience.