Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing and improving product support operations for one of India's leading digital payments platforms.
About the role
The employer is seeking a Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, with a focus on ensuring seamless support operations for users of the Google Pay platform in India.
In this role, the selected candidate will be responsible for overseeing product support strategies, identifying recurring user issues, and collaborating cross-functionally with product, engineering, and operations teams to drive resolutions and improve the overall user experience.
- Manage end-to-end product support workflows for Google Pay India
- Analyse support trends and surface insights to product and engineering stakeholders
- Drive continuous improvement in support quality, efficiency, and user satisfaction
- Collaborate with internal teams to resolve product issues and reduce escalations
This is an opportunity to contribute to a high-impact payments product used by millions of users across India, working within a globally recognised technology organisation.