Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. The role focuses on managing product support operations for one of India's leading digital payments platforms.
About the role
This is an opportunity to join the Google Pay India team in Hyderabad as a Product Support Manager. The role sits within Google's payments division and is focused on overseeing support functions for the Google Pay product in the Indian market.
The successful candidate will be responsible for managing product support processes, working cross-functionally to resolve user and product issues, and ensuring a high standard of support experience for Google Pay users across India.
Key responsibilities and expectations for this role include:
- Managing and improving product support operations for Google Pay India
- Collaborating with product, engineering, and operations teams to identify and address support challenges
- Driving process improvements to enhance user support quality and efficiency
- Monitoring support metrics and reporting on performance outcomes
This position is based in Hyderabad, Telangana and is suited to candidates with a strong background in product support management, preferably within the fintech or digital payments space.