Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. The role focuses on overseeing product support operations for one of India's leading digital payments platforms.
About the role
This position is with the employer's Google Pay India team in Hyderabad, Telangana. The Product Support Manager will be responsible for leading and managing support functions tied directly to the Google Pay product in the Indian market.
The role sits at the intersection of product and customer experience, requiring the candidate to work closely with cross-functional teams to identify support gaps, drive resolution processes, and improve the overall user experience for Google Pay customers across India.
Key responsibilities and expectations for this role include:
- Product Support Operations: Overseeing day-to-day support workflows and ensuring timely, high-quality resolution of product-related issues.
- Cross-functional Collaboration: Partnering with product, engineering, and operations teams to surface insights from support data and influence product improvements.
- Team Leadership: Managing and mentoring support personnel to maintain high performance standards.
- Process Improvement: Identifying inefficiencies in existing support processes and implementing scalable solutions.
This is an opportunity to play a significant role in shaping the support experience for a widely used digital payments product in one of the world's fastest-growing fintech markets.